Privacy Policy

Last Updated: June 2026

Introduction

We Are Marble Ltd ("We Are Marble", "we", "us" or "our") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, protect and process your personal data when you visit our website, contact us, enquire about our services, become a client, subscribe to our communications or otherwise interact with us.

We Are Marble Ltd is the Data Controller responsible for your personal data.

Contact Details

If you have any questions about this Privacy Policy or how we process your personal data, please contact us:

We Are Marble Ltd

Email: hello@wearemarble.uk

Website: www.wearemarble.uk

Data Privacy Manager: hello@wearemarble.uk

The Information We Collect

Depending on how you interact with us, we may collect and process the following information:

Identity Information

Name
Job title
Company name

Contact Information

Email address
Telephone number

Business Information

Information relating to your enquiry
Project requirements
Marketing requirements
Service requests

Technical Information

IP address
Browser type and version
Device information
Operating system
Website usage information

Marketing and Communication Information

Marketing preferences
Communication preferences
Subscription history

We do not intentionally collect special category personal data through our website.

How We Collect Information

Information You Provide Directly

You may provide personal information when you:

Complete a website enquiry form
Contact us by email or telephone
Request information, quotations or proposals
Subscribe to marketing communications
Engage us to provide services

Automatic Collection

When you visit our website we may automatically collect technical information through cookies, analytics tools and similar technologies.

Third Parties

We may receive information from:

Google Analytics
Meta Pixel
Mailchimp
Publicly available business information sources
Referral partners
Technology service providers

How We Use Your Information

We use personal information to:

Respond to enquiries
Provide our services
Manage projects and client relationships
Deliver proposals and quotations
Process invoices and payments
Improve our website and services
Send relevant communications and marketing updates
Monitor website performance
Comply with legal and regulatory obligations
Protect our business, systems and users

Lawful Bases for Processing

We process personal data using one or more of the following lawful bases:

Contract

Where processing is necessary to enter into or perform a contract with you.

Legitimate Interests

Where processing is necessary for our legitimate business interests and does not override your rights and freedoms.

Examples include:

Responding to enquiries
Managing client relationships
Improving our services
Website analytics
Business development
Fraud prevention

Consent

Where you have provided consent, such as subscribing to marketing communications.

Legal Obligation

Where processing is required to comply with legal or regulatory obligations.

Marketing Communications

We may send marketing communications where:

You have requested information from us;
You have subscribed to receive updates;
You are an existing client; or
We have another lawful basis to do so.

You can unsubscribe at any time by:

Clicking the unsubscribe link in any marketing email; or
Contacting us at hello@wearemarble.uk.

We use Mailchimp to manage and deliver email marketing communications.

We do not sell personal data to third parties.

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve functionality, analyse website performance and support marketing activities.

These technologies may include:

Google Analytics

Google Analytics helps us understand how visitors use our website, including which pages are viewed, how users navigate the site and how we can improve the user experience.

Meta Pixel

Meta Pixel helps us measure the effectiveness of advertising campaigns, understand audience engagement and deliver relevant advertising content through Meta platforms.

Essential Website Cookies

Certain cookies are necessary for the operation, security and functionality of the website.

Where required by law, non-essential cookies will only be activated after you have provided consent through our cookie consent mechanism.

You may manage or withdraw your cookie preferences at any time through your browser settings or our cookie consent tools.

Sharing Your Information

We may share personal information with trusted third parties where necessary, including:

Website hosting providers
IT support providers
Cloud software providers
Professional advisers including accountants, insurers and legal advisers
Marketing and communications providers
Regulatory authorities
Law enforcement agencies where required by law

All third parties are required to protect personal data and process it in accordance with applicable data protection legislation.

International Transfers

Some of our service providers may process personal data outside the United Kingdom.

Where international transfers occur, we ensure appropriate safeguards are in place in accordance with UK data protection legislation, including approved contractual protections where required.

Data Security

We implement appropriate technical and organisational measures to protect personal information against:

Unauthorised access
Loss
Misuse
Alteration
Disclosure

Access to personal data is restricted to individuals who require it for legitimate business purposes.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to satisfy legal, accounting and regulatory obligations.

Retention periods vary depending on the nature of the information and the purpose for which it was collected.

When information is no longer required, it will be securely deleted or anonymised.

Your Rights

Under UK data protection legislation you have the right to:

Access your personal data
Correct inaccurate personal data
Request deletion of personal data
Restrict processing
Object to processing
Request transfer of your personal data
Withdraw consent where processing relies on consent
Object to direct marketing
Lodge a complaint

To exercise any of these rights, please contact us at hello@wearemarble.uk.

We may request proof of identity before responding to requests.

Data Protection Complaints Procedure

If you are dissatisfied with how we have handled your personal data, you may submit a complaint to us.

Making a Complaint

Please contact:

Email: hello@wearemarble.uk

Please provide sufficient information to allow us to investigate your concern.

Acknowledgement

We will acknowledge receipt of your complaint within 30 days.

Investigation

We will investigate your complaint fairly, objectively and without undue delay.

We may contact you if we require additional information to investigate the matter.

Outcome

We will provide a written response explaining:

The outcome of our investigation
Any action taken
Any further options available to you

We maintain records of all data protection complaints received and the actions taken in response.

Escalation to the Information Commissioner's Office

If you remain dissatisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).

Information Commissioner's Office

Website: www.ico.org.uk

We encourage you to contact us first so that we have an opportunity to resolve your concerns.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology, our services or business practices.

Any updates will be published on this page and will take effect immediately upon publication.